Terms of service
Effective date: 23.10.2026
## Seller and scope
These terms apply to purchases from www.safirhandmade.com, operated by Erkan Mert Oklubal, trading as Safir Handmade, a sole proprietor based in Türkiye.
Business address: [SELLER BUSINESS ADDRESS]
Email: erkanmertoklubal@gmail.com
Telephone and business registration details: [COMPLETE AS REQUIRED]
We currently offer delivery to the United States, Canada, Australia, New Zealand and the United Kingdom, subject to the destinations enabled at checkout. Available products, personalisation, quantities, prices, currency and delivery charges are stated in the listing and checkout. Your order details and these terms form the record of your purchase.
## Handmade and personalised products
Our jewellery is handmade to order. We also consider bespoke design requests, subject to written agreement on specifications and price. The product description and agreed specifications determine the metal, stones, dimensions, size, engraving and other features supplied.
Minor handmade variations and differences caused by screen displays may occur. Such variations do not excuse a product that is defective, materially different from its description or contrary to agreed specifications.
Please check sizes, engraving spelling, stone choices and shipping information before ordering. If you need a correction, contact us promptly. A change may require revised pricing or production timing, which we will agree with you before proceeding. Your cancellation right before dispatch remains available.
## Orders and payment
Payments are processed through iyzico and the payment methods displayed at checkout. Full payment is required before fulfilment. Your order confirmation records the purchase and the applicable specifications. Any outstanding bespoke specifications must be agreed before production.
If a product cannot be supplied or a material listing error affects your order, we will contact you with the proposed correction or alternative. You may decline and receive a full refund for the unfulfilled order. We will not substitute materials or make material changes without your agreement.
## Production and delivery
Our standard production period is 3–8 business days after payment and receipt of the information needed to complete the order. For a bespoke design requiring additional work, any different period will be agreed before proceeding.
Transit is estimated at 3–5 business days after dispatch. Production and transit are separate periods. Business days exclude weekends and applicable public holidays; the order confirmation will state the estimated dispatch and delivery dates. Customs processing, local delivery conditions or other disruptions may affect transit.
We will provide tracking information after dispatch. If we cannot dispatch within the stated period, we will notify you and offer a revised date or cancellation with a full refund, as required by applicable law. We will seek agreement to a delay where required.
If an order is lost, damaged in transit or does not arrive, contact us so we can investigate and provide the remedy required by applicable law. Carrier involvement does not remove your rights against us.
## Prices, taxes and customs
For delivery to the United States, Canada, Australia and New Zealand, the checkout total includes the taxes, import duties and necessary customs-clearance charges applicable to your order. We arrange payment of those charges; you should not be asked to pay additional import charges on delivery. If a carrier requests payment, contact us promptly so we can resolve it. This commitment does not limit your consumer rights.
For United Kingdom orders, taxes that must be collected by us at the point of sale will be included or clearly itemised in the checkout total. Additional import VAT, customs duties or carrier clearance fees may be payable by the customer where applicable and not already collected. Any applicable additional-charge terms will be disclosed before purchase; known charges or their calculation basis will be stated where required.
Before dispatching a UK order, we will also request written acknowledgement of any customer-payable import charges. If you decline, we will cancel and issue a full refund. We will not dispatch while this acknowledgement is outstanding. Your acknowledgement does not replace taxes or other obligations that the seller must fulfil by law.
## Cancellation and returns
You may cancel any order by emailing erkanmertoklubal@gmail.com before the order is handed to the carrier. This applies even if production has started and includes personalised and bespoke orders. Include your order number. If your request is received before handover, we will cancel and refund the full amount paid, without a production or restocking deduction.
After handover, change-of-mind returns or exchanges are not accepted for genuinely personalised or bespoke products, except where applicable law requires them. Being handmade or made to order does not by itself remove statutory withdrawal rights. Products that do not qualify for a legal exception remain subject to applicable statutory rights.
Defective, incorrect, damaged or materially misdescribed goods are addressed under our Returns & Cancellation Policy and applicable law.
## Mandatory rights and disputes
Nothing in these terms excludes or limits mandatory consumer rights, privacy rights or remedies. Where local law grants additional rights, those rights apply. Please contact us first so we can try to resolve a concern; doing so is not a condition that prevents you from exercising legal rights or contacting a competent authority or court. These terms do not require exclusive proceedings in Türkiye or waive protections in your place of residence.
Changes to these terms apply to future orders unless otherwise agreed or required by law. We will not retrospectively reduce the rights applicable to an existing order.