Refund policy
Effective date: 23.10.2026
## Cancel before dispatch
You can cancel your order at any time before it is handed to the carrier, including after production has begun. Email erkanmertoklubal@gmail.com with your order number and cancellation request.
If we receive your request before carrier handover, we will cancel the order and refund the full amount paid, including any shipping amount paid to us. We do not deduct production or restocking charges from these cancellations. Once an order has been handed to the carrier, the return rules below apply, together with any statutory rights you have.
## Personalised and bespoke jewellery
We do not accept change-of-mind returns or exchanges after dispatch for genuinely personalised or bespoke jewellery, such as items engraved to your instructions or made to an individually agreed design, except where applicable law requires otherwise.
Handmade or made-to-order status alone does not remove legal cancellation or return rights. Any product that does not qualify for an applicable personalisation exception remains subject to the statutory rights that apply to that purchase.
## Faulty, incorrect or misdescribed items
If an item is defective, incorrect, damaged on arrival or materially different from its description or agreed specifications, contact erkanmertoklubal@gmail.com with your order number, a description of the issue and, where useful, photographs. Please report problems promptly so we can assist; this is not a shortened deadline for your statutory rights.
We will assess the issue and provide the repair, replacement, refund or other remedy required by applicable law. Where the law gives you a choice of remedy, we will respect that choice. Personalisation does not remove these rights.
Contact us before returning an item so we can provide the appropriate return address and instructions. Where the issue is our responsibility, we will arrange or reimburse reasonable return costs as required by applicable law. Our administrative return process does not remove statutory rights.
## Sizing, wear and alterations
If we supply a size or engraving different from the agreed order, we will resolve it under the rules above. If you selected a size that does not fit, contact us to discuss whether resizing is possible and any proposed cost; this does not limit an applicable statutory return right.
Damage caused by misuse, accidents, inappropriate care or third-party alterations is not automatically a manufacturing defect. We will assess the facts of the particular case and will not use these categories to reject a valid statutory claim. Nothing here promises a lifetime commercial warranty or restricts guarantees provided by law.
## Lost or undelivered orders
Contact us if tracking stalls or your order does not arrive. We will work with the carrier and provide the remedy required by applicable law. A delivery problem is not treated as a change-of-mind return.
## Refunds
Refunds are normally returned to the original payment method through our payment provider. We will issue refunds promptly and within the legal deadline applicable to the cancellation or claim. Bank or payment-provider processing may affect when the funds appear in your account. We will not replace a legally required cash refund with store credit without your agreement.
For UK orders cancelled before dispatch because you do not accept disclosed additional import charges, we refund the full amount paid to us. For other statutory returns, refund amounts and the treatment of delivery costs follow applicable law. Any tax paid directly to an authority or carrier may require a separate reclaim process, and we will provide reasonable supporting documents where needed; this does not reduce any reimbursement obligation we have by law.
## Contact
Safir Handmade — Erkan Mert Oklubal
Email: erkanmertoklubal@gmail.com
Business address: [SELLER BUSINESS ADDRESS]
Website: https://www.safirhandmade.com
This policy preserves all mandatory consumer rights. If a provision conflicts with applicable mandatory law, that law takes precedence.